Employee Portal
Are you a volunteer? Please use the Volunteer Portal
I've forgotten my password. How can I reset it?
If you have registered for Self service password reset, you can reset your own password.
What is two factor authentication / extra verification / SMS text message codes?
We take the security of our IT systems very seriously so we use a two factor authentication system to make sure you really are the person you say you are when you login.
If you've been provided with an employee Society IT account (i.e. with an email address ending in @alzheimers.org.uk after entering your password, you will need to enter a six-digit code sent to your mobile phone to gain access.
On the screen titled 'SMS Authentication' click the 'Send code' button, wait a few seconds for your phone to receive the text message, then enter the unique six-digit code you've received and click 'Verify' to login. You can also setup Okta verify push on any smart phone, which removes the need to type in a six digit number.
How do I access Outlook / Arena / Yammer / CRS / Windows Virtual Desktop / ... ?
Most of the links you need will show in Okta after you sign in. Additional links can be found on Arena, on the main menu under launchpad and quick links.
Where can I get technical support?
If you have a Society IT account (you'll have an email address ending in @alzheimers.org.uk or should log a ticket on the IT service desk or call 0333 006 3772.